I believe that attention to detail and design fundamentals are at the heart of truly great product design.

Grid and layout, visual rhythm, impactful typography, strong visual hierarchy, dynamic use of color, and motion that both delights and informs—these are the keys to building products that are fun, engaging, and memorable to use—creating positive and lasting emotional bonds between brands and people.

In a world of feature parity, market saturation, and an AI driven race to probabilistic mediocrity—delivering the minimum viable product just doesn't cut it anymore.

The most cost effective way to build a moat around your business in this landscape is by creating a product experience that can only exist within the context of your brand.

I believe design systems are an invaluable tool for brands to maintain consistency of experience across their digital platforms. However, we have allowed them to grow into unwieldy monsters that gobble up valuable business resources and become machines for bureaucratic oversight. 

The best design systems are the ones that are the most flexible and adaptable to change. Systems that go beyond defining the fundamental tokens—color, typography, layout and spacing—destroy product innovation.

Every component created or pattern formalized is a step towards avoidance of any future interrogation of its form or function. These structures become built-in excuses for lack of design rigor within product organizations.  

I believe the only way to gain valid insights into how customers will react to a product is through real-world usage. Qualitative feedback gathering is inherently biased towards the loudest voices and outliers within a customer base.

However, data science can only infer correlation—it can't generate novel insights on its own, and constant incremental changes are inherently a destructive act. They erode trust and frustrate users over time.

The best way to maintain innovation is through investment into a robust beta testing program. Setting aside dedicated resources for small groups tasked with incubating novel approaches to serving customer needs is the most cost-effective way to foster innovation, feed product roadmaps, and ultimately drive success for key business metrics.